Your appointments are very important to all members of our team at Sisters Salon & Day Spa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations.
Cancellation Policy for Our Valued Guests
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time with a client on our waiting list. It also leaves a gap in our provider’s schedule which directly affects their paycheck, as they work mainly on commission.
We ask that all guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
- Notification given at least 24 hours prior to your appointment will receive no charges.
- Notification given the same day prior to appointment time will result in a 50% charge of the reserved service amount.
- Failure to show up for your appointment will result in a 100% charge of the reserved service amount.
As a courtesy, we will send out an email when you make an appointment. A confirmation email also goes out to you for your service appointment two business days prior to the appointment date. Please ensure that we have your current email address on file so we can send you these important reminders.
Reminder SMS Texts
If you have a mobile phone, we will also send out a short text reminding you of your appointment 48 hours prior to your appointment. You can confirm your appointment directly through this text reminder as well.
It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.