Your appointments are very important to all members of our team at Sisters Salon & Day Spa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All of our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.
Cancellation Policy for our Valued Guests
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services they need.
We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
- Notification given at least 24 hours prior to your appointment will receive no charges.
- Notification given same day prior to appointment time will result in a 50% charge of the reserved service amount.
- Failure to show up for your appointment will result in a 100% charge of the reserved service amount.
If you are a Guest of a one our self-employed stylists and need to cancel within a 24 hour period, your cancellation fee will be decided at the discretion of your Service Provider.
As a courtesy, we will send out an email to confirm your service appointments two business days prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior via email for your convenience. Please ensure that we have your current email address on file so we can send you these important reminders.
Reminder SMS Texts
If you have a mobile phone, we will also send out a short text reminding you of your appointment date and time 24 hours prior to your appointment.
It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.